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Mass Pro Black Limo

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TERMS & CONDITIONS

Last Updated: June 2026

1. Grace Periods & Wait Time Policy

  • Residential & Non-Airport Pickups: Includes a 15-minute complimentary grace period from the scheduled pickup time.

  • Domestic Airport Pickups: Includes a 25-minute complimentary grace period beginning at the aircraft’s actual touchdown/landing time, as verified through flight tracking.

  • International Airport Pickups: Includes up to a 45-minute complimentary grace period beginning at the aircraft’s actual touchdown/landing time to allow for customs and baggage claim.

  • Overtime Billing: Wait time automatically accrues at $1.50 per minute after the applicable complimentary grace period expires and will be charged to the payment method on file or billed to the affiliate.

2. Flight Tracking & Delay Adjustments

For reservations with accurate flight information, Mass Pro Black Limo continuously monitors real-time flight status. Pickup times are automatically adjusted to correspond with the flight’s actual arrival time. Clients are responsible for providing accurate airline and flight information.

3. Incidentals & Third-Party Fees

Parking fees, airport fees, tolls, congestion charges, and other third-party charges incurred during the trip are the responsibility of the client unless otherwise included in the confirmed quote and will be billed to the final invoice.

4. Cancellation & Refund Policy

  • Cancellation Requests: All cancellation requests must be submitted by phone, email, or text message and must be acknowledged by dispatch to be considered valid.

  • Late Cancellations: Valid cancellations made within 24 hours of the scheduled pickup time are 100% non-refundable and will be charged the full fare.

  • Advance Cancellations: Valid cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund or credit toward a future reservation.

5. No-Show Policy

A reservation will be considered a No-Show if:

  • The passenger fails to appear at the designated pickup location.

  • The passenger cannot be reached by the chauffeur and/or dispatch during the applicable complimentary grace period.

  • The passenger leaves the pickup location without notifying dispatch.

Billing: No-Show reservations are billed at 100% of the total fare, plus any applicable wait time, parking fees, tolls, and other third-party charges.

6. Vehicle Condition, Cleaning & Fleet Rules

  • Damage & Cleaning: Clients are responsible for any damage or excessive soiling caused to the vehicle. Cleaning, detailing, repair, and vehicle downtime charges starting at $250 may be assessed based on the extent of the damage or cleaning required.

  • No Smoking or Vaping: All vehicles are strictly 100% smoke-free and vape-free. Violations will result in a $300 sanitation fee and immediate termination of service without refund.

  • Passenger & Luggage Capacity: Passenger counts and luggage must comply with the vehicle’s legal seating and cargo capacity. The chauffeur reserves the right to refuse service without refund if safety limits are exceeded.

7. Force Majeure & Delays Beyond Our Control

Mass Pro Black Limo is not liable for delays, schedule changes, or service disruptions caused by weather, road closures, traffic accidents, construction, airport operations, government actions, security incidents, mechanical emergencies, or any other circumstances beyond our reasonable control.

8. Payment Authorization

By confirming a reservation, the client authorizes Mass Pro Black Limo to charge the payment method on file for the agreed transportation charges, wait time, parking fees, tolls, airport fees, cleaning or damage charges, No-Show charges, cancellation fees, and any other applicable charges permitted under these Terms & Conditions.

9. Chauffeur Safety & Right to Refuse Service

Mass Pro Black Limo reserves the right to refuse or immediately terminate service, without refund, if any passenger engages in unsafe, abusive, threatening, illegal, intoxicated, or disorderly behavior, or if the chauffeur reasonably determines that continuing the trip would compromise the safety of any passenger, the chauffeur, or the public.

10. Acceptance of Terms

By booking or using the services of Mass Pro Black Limo, the client acknowledges that they have read, understood, and agree to these Terms & Conditions.

Mass Pro Black Limo reserves the right to amend these Terms & Conditions at any time without prior notice. The most current version will always be available on our website and will apply to all reservations made thereafter.